Salesforce Service Cloud is a customer relationship management (CRM) platform that allows Salesforce clients to deliver service and support to their company customers. With the Service Cloud, you can offer your customers superior support by providing multi-channel access, intelligent automation, and a 360-degree view of their interactions with your company. Some of my favorite features include:
AI-powered Einstein Bots for personalized customer interactions
Omni-Channel Routing for seamless communication across all channels
Live Agent for real-time chat support
Service Console for a unified view of customer interactions